Technology Housecalls with Patience + Care
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Services & Pricing

Technology help, made personal.

Technology should make life easier, not more complicated. GranPal provides patient, personalized technology assistance in the comfort of your home.

Whether you need help with your smartphone, computer, tablet, email, photos, or a brand-new device, we’re here to help you feel more comfortable and confident — at your own pace.

Every new client starts here

Digital Wellness Visit

$19990 minutes

Your personalized technology house call.

We’ll spend time answering your questions, solving everyday technology frustrations, and helping you get more comfortable with the devices you use.

Common areas we can help with

  • Smartphones, tablets, and computers
  • Email, messaging, and video calls
  • Photos, apps, and digital organization
  • Wi-Fi and everyday connectivity issues
  • Technology settings and basic security
  • Learning new features and building confidence

Bring your questions! We’ll work through as much as we comfortably can during your visit.

Every first visit includes complimentary GranPal membership, giving you preferred pricing on future visits.
Book a Digital Wellness Visit
For GranPal members

GranPal Member Visit

$17990 minutesSave $20 on every return visit

The same thoughtful technology assistance, at a preferred price.

Once you’ve welcomed GranPal into your home, you’re part of the GranPal family. Enjoy $20 savings on future Digital Wellness Visits whenever you need a helping hand.

  • Same personalized, in-home service
  • No monthly fees
  • No subscriptions or contracts
  • Book only when you need us

Membership is always complimentary.

Schedule Your Next Visit

Device Transition Visit

$349Up to 3 hours

New technology, without the overwhelm.

Getting a new smartphone, tablet, or computer should be exciting — not frustrating. We’ll help you get everything set up, transfer your important information when possible, and show you how to use your new device comfortably.

Common areas we can help with

  • Setting up a new smartphone, tablet, or computer
  • Transferring contacts, photos, and files
  • Setting up email, apps, and accounts
  • Connecting devices and accessories
  • Reviewing important settings
  • Personalized guidance on your new device

We’ll take the time to make the transition feel manageable, with explanations and hands-on learning along the way.

Book a Device Transition Visit

Complimentary GranPal membership

Included after your first visit. No subscription fees, contracts, or monthly commitments — just our $179 member rate on future 90-minute Digital Wellness Visits.

How membership works

Need a little more time?

Additional time is available at $75 per 30 minutes, subject to availability. We’ll always ask before going past your scheduled visit.

Buying for someone else? Give a GranPal gift →

What’s included

Examples of things we help with

If modern life has moved it online, chances are we can help. Appointments, healthcare portals, forms, shopping, bills, passwords, photos, entertainment, phones, computers and all the little digital tasks in between.

Everyday Life Online

Forms, appointments, websites, shopping, bills and the everyday tasks that have moved online.

Healthcare & Government

Patient portals, Medicare, Social Security, ID.me and other important online services.

Staying Connected

Email, texting, FaceTime, photos and keeping in touch with family and friends.

Safety & Scams

Recognizing suspicious messages, protecting accounts and feeling safer online.

Home & Entertainment

TV, streaming, Wi-Fi, smart-home devices, printers and connected technology.

Phones & Computers

Getting comfortable with the devices you already own—or setting up something new.

Photos & Memories

Organizing, preserving, sharing and enjoying your digital photos.

Learning What’s New

Patient, plain-language help understanding AI, apps, new technology and whatever comes next.

The full picture

GranPal’s full service menu

A helping hand for life in a digital world. From healthcare portals and online forms to passwords, photos, streaming, smartphones and the little digital frustrations that pile up, GranPal gives you a patient, trusted person to sit beside you and work through it together. Tap a category below to see the kinds of things we help with.

Everyday Online Life
  • Navigate unfamiliar or confusing websites
  • Fill out, save and submit online forms
  • Upload and attach documents
  • Make appointments and reservations online
  • Register for events, classes or programs
  • Use customer and member portals
  • Print confirmations, tickets and receipts
  • Renew a license, subscription or membership online
Healthcare, Medicare & Patient Portals
  • Set up and navigate MyChart and other patient portals
  • Schedule appointments and view test results
  • Join telehealth and video visits
  • Navigate Medicare.gov and understand plan materials
  • Manage digital insurance cards
  • Use pharmacy portals to refill prescriptions — we help with the technology and navigation involved, not medical, legal, financial or benefits advice.
Government Websites & Digital Services
  • Navigate Social Security’s website and online services
  • Set up and use ID.me for government logins
  • Navigate DMV and other state-agency websites
  • Schedule government appointments and complete online forms
Bills, Payments & Everyday Online Accounts
  • View and pay bills and statements online
  • Set up autopay and understand due dates
  • Organize recurring subscriptions and charges
  • Identify and cancel unwanted subscriptions (with your OK)
  • Explain Apple Pay, Google Pay and other digital wallets
  • Recognize suspicious billing and checkout pages
Online Shopping, Ordering & Deliveries
  • Teach safe online shopping and identify legitimate retailers
  • Order groceries and food delivery online
  • Track packages and shipments
  • Process returns and exchanges
  • Create shopping accounts and save shipping information
  • Recognize fake order or delivery scams
Staying Connected With Family & Friends
  • Set up and use email, texting and group chats
  • Set up FaceTime, Zoom and Google Meet
  • Send and receive photos and videos by text
  • Set up voicemail and organize contacts
  • Use Facebook, Instagram and Messenger to stay in touch
  • Set up family group chats and shared photo albums
Photos, Videos & Digital Memories
  • Organize and back up digital photo and video libraries
  • Set up iCloud Photos, Google Photos or similar
  • Create and share albums with family
  • Scan and digitize older photographs and documents
  • Help create photo books or digital keepsakes
  • Teach basic photo and video editing
TV, Streaming & Entertainment
  • Set up Smart TVs, Roku, Apple TV, Fire TV and similar
  • Install and sign into streaming apps
  • Simplify confusing remotes and inputs
  • Review overlapping subscriptions; cancel unwanted ones with approval
  • Set up music streaming and Bluetooth speakers
  • Teach casting and AirPlay
Scams, Fraud Awareness & Online Safety
  • Teach how to recognize common scams and phishing
  • Review suspicious emails, texts and pop-ups together
  • Explain fake tech-support, gift-card and impersonation scams
  • Block unwanted callers; configure spam filtering
  • Strengthen account security and review reused passwords
  • Help secure accounts and contact the right people after an incident
Passwords, Logins & Online Accounts
  • Help recover and reset forgotten passwords
  • Organize important accounts; identify duplicates
  • Set up and teach password managers
  • Set up two-factor authentication and explain verification codes
  • Configure Face ID, Touch ID and biometric login
  • Untangle accounts several family members have managed over time
Phones, Tablets & Computers
  • Set up new iPhones, Android phones, iPads & tablets
  • Set up Windows PCs and Macs
  • Adjust accessibility, display, text-size and notifications
  • Configure hearing, vision or dexterity-related accessibility features
  • Organize home screens, desktops and apps
  • Install, remove and update apps and operating systems
  • Connect Bluetooth accessories, keyboards, mice, speakers
  • Simplify home screens and reduce unnecessary notifications
Printers, Scanners & Documents
  • Set up and connect wireless printers
  • Troubleshoot printing problems; install printer software
  • Set up scanning; scan and save documents as PDFs
  • Locate lost files and organize folders
  • Use iCloud Drive, OneDrive or Google Drive
  • Back up and organize important documents
Wi-Fi, Internet & Connected Home
  • Connect devices to home Wi-Fi
  • Troubleshoot basic connectivity issues
  • Restart and troubleshoot routers and modems
  • Set up smart speakers like Alexa, Google Assistant or Siri
  • Connect video doorbells, smart plugs and smart bulbs
  • Help you communicate intelligently with your internet provider
AI & New Technology
  • Explain what AI is, in plain English
  • Introduce ChatGPT and similar consumer AI tools
  • Demonstrate practical everyday uses
  • Explain AI scams, deepfakes and privacy considerations
  • Teach what information should not be entered into AI systems
  • Help tell legitimate AI tools apart from questionable ones
Personal Technology Lessons
  • “Teach me how to use my iPhone.”
  • “Show me how to organize my photos.”
  • “Show me how to FaceTime my grandchildren.”
  • “Explain the cloud.”
  • “Teach me how to use ChatGPT.”
  • “Help me understand all these passwords.”
Digital Organization & Technology Clean-Up
  • Inventory household devices, providers and important accounts
  • Identify outdated devices and technology pain points
  • Review password, backup, security and scam vulnerability
  • Configure and verify device backups; back up photos
  • Review account recovery methods; keep trusted contacts current
  • Create a prioritized technology “to-do” list
New Phone, Tablet or Computer Transitions
  • Help select an appropriate replacement device
  • Back up the old device and transfer contacts, photos, files
  • Transfer or reinstall applications; configure email
  • Set up cloud services and sign back into important accounts
  • Confirm photos, contacts and data transferred successfully
  • Help wipe or prepare the old device for trade-in or donation
Not just tech categories — reasons people call us
Help When Life Changes
  • Moving to a new home, or into independent or assisted living
  • Downsizing and setting up technology after a move
  • Losing a spouse who previously handled technology
  • Getting a first smartphone; replacing an old computer
  • Switching internet or cellular providers
  • Setting up a simpler technology environment after a big change
Help for Families
  • Serve as the local technology helper when adult children live elsewhere
  • Provide authorized updates to family members
  • Coordinate technology projects with adult children
  • Help implement devices purchased by family
  • Help families simplify a parent’s technology
  • Assist after a spouse who managed the household’s technology passes or can no longer help
The Little Problems That Pile Up
  • “Why does this keep popping up?”
  • “Where did my pictures go?”
  • “Is this email real?”
  • “What is the cloud?”
  • You shouldn’t have to diagnose whether something is an IT problem, an account problem, or an internet problem before calling.
  • Bring us your whole digital punch list — we’ll work through it together.
Good to know

A few notes on how visits work

You stay in control

We ask before any purchase, subscription, deletion, reset, extra billable time, or significant account change.

Your passwords are yours

When practical, you enter your own passwords and verification codes — we’re there to guide, not to take over.

Family can be included

If you’d like, we can loop in a family member on updates and next steps — only with your OK.

Not sure which visit is right?

Every new client starts with a $199 Digital Wellness Visit — tell us what’s going on and we’ll take it from there.

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